Identify and drive operational efficiencies Maintain high level of quality and compliance scores With each inbound extract check/identify/report for compatible formats, missing data, anomalies, file type, date formats, number formats, invalid air, car, hotel codes, date range, duplication, no data procedures.Ĭoordinate with global operations teams/departments/offices to ensure data accuracy Working with peers to develop better procedures and client offering solve problems and investigate issuesĮxperience in client facing analytics and\or MI product support Maintaining encouraged productivity and customer satisfaction goals Supporting work flow management procedures Production of recurring and ad-hoc reporting Solving problems and investigate data related issues Providing set of reports requested by internal and external users Flexibility with covering phone shift changes between business hours Monday-Friday 7am-7pm CDT. You may be required to intake client issues via phone or email, along with working cases via Salesforce. The tasks could include (but are not limited to) MI Products support and issue resolution (Primary), data analysis, OBT L1 support, PRDS maintenance, and PTC support. This role will work cases and provide phone support for the different product groups in Global Program Care as needed. The Business Systems Analyst will be the key contact for data reporting requests for both internal and external customers. Ready to explore a career path? Start your journey. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry.
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